Refund policy
At Tozzeto, we are committed to providing high-quality football apparel and a transparent shopping experience. Please read our return and refund policy carefully.
1. Return period
You may request a return within 14 days of receiving your order, in accordance with applicable European consumer protection laws, provided all conditions below are met.
2. Return conditions
To be eligible for a return, the item must:
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Be unused, unworn, and unwashed
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Be in original condition, exactly as received
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Include all original tags, labels, and packaging
Items that do not meet these conditions may be refused.
3. Personalized products (NO RETURNS OR REFUNDS)
⚠️ Personalized products are not eligible for return or refund.
This includes, but is not limited to:
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Jerseys with custom name printing
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Jerseys with custom number printing
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Jerseys with selected patches, badges, or special customization options
These items are made to order based on the customer’s individual selections and therefore cannot be resold.
4. Faulty or incorrect items
If you receive an item that is:
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Defective, or
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Incorrect compared to your order
Please contact us within 48 hours of delivery, including clear photos of the issue. After review, we will offer:
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A replacement, or
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A full refund, where applicable.
5. Refunds
Once the returned item has been received and inspected:
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Refunds will be issued to the original payment method
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Processing times may vary depending on the payment provider
⚠️ Shipping costs are non-refundable, except in cases of confirmed defects or fulfillment errors.
6. How to request a return
To start a return request, please contact our support team at:
Our team will guide you through the next steps.